Going Global: Towards a Transcultural Model of Member Care

Is a user-friendly, transcultural framework possible for understanding and practicing member care? And what are some of the core best practice principles that are relevant across many national and organizational cultures? I launched out to explore these questions, pulling together some of the consolidated learning in this field, and calling upon 25 reviewers from around the globe to help refine the resulting best practice model for member care. This model can serve as a “grid to guide and a guide to goad.”